Get Connected When You Are Overseas Promotion

Japan, South Korea, Taiwan:  S$5 per day

Promotion valid for travels by 31 Dec 2016

Overseas Wifi Router Rental

Benefits of using Portable Wi-Fi Router

Secure Network No longer depend on public hotspot or Hotel Wi-Fi for internet access
Portability Carry your Wi-Fi device in your pocket, and get connected anytime, anywhere
Connectivity Connects up to 8 devices simultaneously (Smartphones, Laptops and Tablets)

 

Why rent from Singapore?

  •  Hassle-Free
    Conveniently collect the router at any of the 24/7 booth located in all three terminals before your flight. (Save on delivery charge)
  •  Waiver for 1st Day
    No charge for the 1st day of collection

 How To Rent?

Step 1: Reserve Online or contact us – Within 2 working days, Cut off time 3.00PM GMT +8

Step 2: You will receive SMS or confirmation email with the reservation details

Step 3: Make your payment

Step 4: Pick up at the indicated booth at Changi Airport on the day of departure

Step 5: Get connected overseas

Step 6: Drop off at Changi Airport Booth

Step 7: Payment by credit card or cash at the Booth if exceed number of rental days

Things To Note

* Call +65 62555898 (Daily 9am-9pm)
* WhatsApp +65 94876198 (24 Hours)
* Email to info@x-trekkers.com (9am-9pm, Daily)
* Walk-in and last minute reservations are on first come first serve basis, depending on the availability of the routers. During peak travelling season, it is recommended to reserve in advance.
* For reservations made in less than one working day, please refer to the FAQs with regards to the cut off times.
* Rental starts to incur from the 2nd day of collection until the day of return. It is waived on the first day of collection. The fees are charged on full day rental basis, not on fractional days from collection until return. E.g. Travelling period to Australia is from 1 January (2300hrs) to 5 January (0800hrs) at $12 a day rent. The total rent payable is $48 (4 days x $12).

 

What Are The Documents Required?

Passport: For registration and verification purposes
Credit Card: A SGD 1 deposit on credit card is required as authorisation in case of incidental damages

 

Prices

No charge for the 1st day of rental.
For example: Sarah is travelling to China from 1st November to 6th November. Total rental period will be 5 days.
Total rental charge is S$60.

Price Plan Promotion (Valid for travels by 31 Dec 2016) for each country ONLY

  • Japan, South Korea, Taiwan:  S$5 per day **
  • China, Malaysia, Vietnam: S$8 per day **
  • Hong Kong, Thailand: S$10 per day**
  • Europe: S$12 per day**

** Each Wi-Fi device is for a specific country only. Not applicable for multiple countries. For example, if a customer rents a Japan Wi-Fi, he will not be able to use it in Taiwan.

Collection and Return 

Collection and return is done at any of the 3 terminals in Singapore Changi Airport.

booth-1booth-2booth-3booth-4booth-5

Frequently Asked Questions (FAQ)

GENERAL

What is an Overseas Travel Wi-Fi?
Overseas Travel Wi-Fi is a personal wireless modem that connects any Wi-Fi-enabled devices to the internet with a secure network connection. Think of the Wi-Fi you have at home, just smaller in a pocket size version. You can connect your laptop, tablet and (or) mobile phone to The Internet while you are travelling overseas, anytime anywhere. Saving you from costly data roaming, Wi-Fi hunting and loads of prepaid SIM card credits. Overseas Travel Wi-Fi is pre-configured and does not require any complex installation.

What can I do with this when I travel overseas?
Get yourself connected to the internet on the go. Think about:
  Staying in touch with your friends and family back home through text messaging and calls with WhatsApp® or Line®
  Navigate and find your way around a foreign place with Google Maps®
  Check your emails (especially if you are a business traveller)
  Share your travel adventures on social media channels!
  Find useful information for your trips. (E.g. attractions & museums opening hours, public trains and buses locations etc.)
  And more…

Why should I rent one?
  24 hours convenience of collecting and returning in Singapore Changi Airport. Means you can pick up before checking in your flight, get connected when you land and return when you arrive back to Singapore. Easy huh?
  Enjoy internet connection wherever you want. No more Wi-Fi hunting or depend on weak Wi-Fi in your hotel. Say goodbye to expensive roaming bills.
  No obligations during your reservation process, as you pay for the rent when you return. Surf the web on the go and keep your mind at ease with no hidden data fees.
  You can share the connection with up to eight mobile devices (depending on the model of the router and country you are renting for). So, share Wi-Fi with your travel partners and go on an adventure!

Can I just rent a Travel Wi-Fi router and insert my own overseas SIM card?
Overseas Travel Wi-Fi routers are pre-configured by our dedicated operations team. You are unable to insert your own SIM card into the router, due to local data policies by the country’s local ISP to prevent abuse. That’s the beauty of the rent service – no installation, no configuration needed, just convenient and simple to use.

What are the items I will receive when I collect the Travel Wi-Fi?
There are the charging cables, universal charger, and user manual to guide you on using the router and of course, the router itself!

I am travelling to a country that is not listed on the website, can I still rent a travel router?
Countries that are not listed on the website are not available for rental. Fret not, we are working to provide wireless rent services to more countries as we grow.

How am I charged for the rental?
This is a rent service where charges are incurred for renting the router instead of the data usage. The charges will incur from the second day of collection until the day it is returned to Changi Booths. That means, the rent rate on the first day of the collection date is waived. Charges begin from the 2nd day (according to 24-hour basis – 12 midnight to 12 midnight, Singapore time).

For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0800 hrs).

Date Rental Fee (Singapore Dollars)
1st Jan: No rental charge
2nd Jan: SGD 12
3rd Jan: SGD 12
4th Jan: SGD 12
5th Jan: SGD 12
6th Jan: SGD 12
7th Jan: SGD 12
Total period: 6 days Total cost: SGD 72

What happens if I forget to return the router or I return it late?
You will be imposed on a per day late fee until the router returns to Changi Booths.

Penalty fee (per day) Countries
SGD 12 Australia, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, South Korea, Taiwan, USA
SGD 25 Europe

I am travelling to more than one country in a single trip, can I reserve for the router?
Yes, you can. Choose either Multi-Asia or Multi-Europe depending where you are flying to. You can select up to three countries for a single trip.
For example, select Japan and Korea under the Multi-Asia package if you are travelling to both countries during the same travel period. As the router supports connectivity to one specific country, you will have to rent multiple devices to the countries you are heading to. If the countries that you are visiting are not listed in the package, email us to inquire – info@x-trekkers.com

I am travelling to more than one country. How do the charges work?
A: Multi Asia Wi-Fi Plan (up to 3 countries per trip)
The rental cost is at SGD15/day. The rent rate for the first day on the collection date is waived. Charges begin from the 2nd day (according to 24-hour basis until 0000 hrs midnight, Singapore time).
For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0800 hrs ).

Date Rental Fee (Singapore Dollars)
1st Jan: No rental charge
2nd Jan: SGD 15
3rd Jan: SGD 15
4th Jan: SGD 15
5th Jan: SGD 15
6th Jan: SGD 15
7th Jan: SGD 15
Total period:6 days Total cost:SGD 90

B: Multi Europe Plan (up to 3 countries per trip)
The rental cost is at SGD25/day. The rent rate for the first day on the collection date is waived. Charges begin from the 2nd day (according to 24-hour basis until 0000 hrs midnight, Singapore time).
For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0800 hrs).

Date Rental Fee (Singapore Dollars)
1st Jan: No rental charge
2nd Jan: SGD 25
3rd Jan: SGD 25
4th Jan: SGD 25
5th Jan: SGD 25
6th Jan: SGD 25
7th Jan: SGD 25
Total period:6 days Total cost:SGD 150

LOSS AND INSURANCE

What happens if the router is missing, lost or damage?
We have to replace a brand new set for the missing and (or) damaged one. There are two ways to this.
a) Loss or damages.

Loss, Damage of the following items Charges (SGD)
Wi-Fi router and SIM card 300
Carrying case 25
Converter plug 25
Cable 25
Portable charger 30

b) Get insurance coverage
Get insurance that covers the lost of devices, Please contact us immediately and let us know when you lost the router, damage it or was it stolen. Call our hotline +65 6701 1185 to notify us, follow up with an email (info@x-trekkers.com ) within 48 hours from the happening with:
 Detailed description of the happening that surrounds the theft, loss or damage, including date and place of event
 Name of the customer service officer that you have contacted regarding this issue
 Provide an official police report to us as an evidence of loss, damaged or theft.

MODIFICATIONS AND CANCELLATION

My travel plans have changed and I need to make changes in my reservation. How can I modify it?
You may email to us at info@x-trekkers.com to inform us of your changes.

How can I cancel my reservation?
You may email to us at info@x-trekkers.com to inform us of your changes.

COLLECTION AND USAGE

Where do I collect my Travel Wi-Fi router?
Collect your Wi-Fi rental at the Changi Booths counter you’ve chosen when you reserve online. Changi Booths counters are located in all three terminals at Singapore Changi Airport.

Terminal 1
Arrival Hall (Public Area) Level 1 24 Hours Near Starbucks
Departure Transit Level 2 24 Hours Beside Omega Boutique
Terminal 2
Arrival Hall (Public Area) Level 1 24 Hours Opposite baggage belt 34
Departure Hall (Public Area Level 2 24 Hours Opposite Check-in Row 10
Terminal 3
Arrival Hall (Public Area) Level 1 24 Hours Opposite Baggage belt 42

What are the required documents do I need to provide when I pick up the router from Changi Booths?
A passport that is used to reserve the router. For registration and verification purposes. A valid credit card. A refundable deposit of SGD$1 on the card is required as a hold for account validity and in the case of any incidental damage or loss of the rented items. Payment is made only when the router returns to Changi Booths counter.

Is there a user guide to guide me on connecting the router?
Yes, the user guide is enclosed in every bag to help you getting connected overseas.

How do I get connected for the first time?
1. Turn on Overseas Wi-Fi Router.
2. Enable the Wi-Fi function on the mobile gadgets (mobile phones, tablets, laptop etc.).
3. Choose the SSID name and enter the password on your mobile phone.
4. SSID and password are indicated on the router.
5. You are connected to Wi-Fi automatically when the hotspot is on.
Note: Wi-Fi connection speed depends on the country’s network infrastructure.

Is a non-4G mobile device be compatible to use on a 4G router?
As long as the mobile device has Wi-Fi connectivity function, it is not a need to connect with a 4G mobile device. 4G connection refers to the speed the data is being transmitted for accessing the Internet.

How many devices can I connect to the router at the same time?
Depending on the model of the Travel Wi-Fi router and the country you are renting for. Some devices allow up to eight mobile connections in a single time.

What is the connectivity distance between the router and the mobile devices?
The network range is approximately 10 metres in radius without any obstacles.

What is the estimated battery life of a fully charged router?
The average battery life is approximately 5-8 hours, depending on the number of connecting mobile devices, data usage and radio wave condition.

How can I troubleshoot if I face any issues with the router?
A: Try to turn off the router and on it again. Otherwise, try to re-insert the SIM card and restart the router again.
If the problem persists, take photo of the screen on the device and contact us.

FAIR USAGE POLICY

What is Fair Usage Policy?
Fair Usage Policy is a set of guidelines implemented by the country’s local carrier (Internet Service Provider, ISP) to limit the amount of data consumed by the end user. Once the estimated data cap is reached by the end user, the internet speed will either throttle to a slower speed (still accessible to the internet) or in some cases, terminated by the carrier. This is to prevent data abuse and violation of data service agreement, such as bandwidth hogging.
The carrier reserves the right, without notice or limitation, to deny or terminate, modify, disconnect or suspend the service if the end user engages in unfair usage, in excessive or abusive usage on the ISP, at their sole discretion, determines that action is necessary to protect the network from harm or degradation.

X-Trekkers and our provider are not liable if the connection service is terminated when the end user has reached the given data limit.

How do I know if the Travel Wi-Fi I rented for has data limit?
There is usually an indication on the screen to show the amount of data consumed. Different models of the router have different ways of tracking the data consumed. Please check with our customer service for assistance.

Country Implication Daily data limit
(estimated)
Philippines
Taiwan
Japan
Not Applicable Unlimited
Hong Kong
Thailand
Slow internet speed 500MB
Australia
South Korea
China
Malaysia
Europe
400MB

What happens if I exceed the data limit?
If data consumption exceeds its given capacity, you may experience either slower internet speed or termination/suspension of internet connection by the local ISP.

RETURN AND PAYMENT

How do I pay for my Travel Wi-Fi rental?
Payment is done when you order the Travel Wi-Fi with us. The rental is chargeable from the second day of collection until the day you return the router to Changi Booths. Payment by cash and major credit cards at the Changi Booths will be required if you exceed the rental days.

Is there a deposit?
Yes, a S$1 deposit on your credit card is required when you collect the routers from Changi Booths. This acts as an authorization hold in the case of incidentals. No actual charge is made on the credit card. The credit card issuing bank will release the deposit and the time taken to release will depend on the issuing bank.
This is a refundable deposit and it will not be debited to the account.

Where do I return the Travel Wi-Fi router?
You can return the router directly to Changi Booths located at:

Terminal 1
Arrival Hall (Public Area) Level 1 24 Hours Near Starbucks
Departure Transit Level 2 24 Hours Beside Omega Boutique
Terminal 2
Arrival Hall (Public Area) Level 1 24 Hours Opposite baggage belt 34
Departure Hall (Public Area Level 2 24 Hours Opposite Check-in Row 10
Terminal 3
Arrival Hall (Public Area) Level 1 24 Hours Opposite Baggage belt 42
Fair Usage Policy (FUP)

‘Unlimited’ service is not always without limits. The limits are set with a Fair Usage Policy, which is a set of rules that impose a threshold on the amount of units (minutes, seconds, kilobytes etc.) used by users of a service. This is normally imposed on those services that are termed ‘unlimited’ which would initially mean that the user can use as many/much of the offered service as they want.

Since abuse can happen, either intentional or non-intentional, the limit is imposed. As a limit of this abuse from one or a segment of the users, other users will be penalized. Also, the company offering the service loses as well. So, a fair usage policy stands as a means to avoid abuse and in the process protects the other consumers as well as the provider.

Renters are advised to take note of the data limit capped by the Internet Service Provider (ISP) Fair Usage Policy (FUP) in each country. The Internet Service Providers (ISP) implements a data limit to the user when a channel becomes overload and this limit varies in different countries, depending on their policy regulations.

The user may experience either slow data speed, temporarily idle for a period of time, if the data usage exceeded the assigned limit. The excess data will not incur additional cost on your rental rates.

Usage Table

Important Notes

 

  1. Passport to be produced upon collection of Wi-Fi for registration and verification purposes.
  2. A minimal amount of $1 authorization hold on your credit card to ensure the validity of the account.
  3. Wi-Fi device will be released if no collection is made on the indicated collection date.
  4. Please check your junk box if you do not receive any confirmation email or notify us at 6255 5898
  5. The following charges shall apply:
    Loss / Damages and Related Charges:

    Loss / Damage and related charges Charges (SGD)
    WiFi router and SIM card 300
    Carrying case 25
    Converter plug 25
    Accessories 25
    Portable charger 25
    User guide 25

    Late Payment Fee:

    • SGD12/day will be imposed on the first (1st day) after the rental period ends for the following countries: Australia, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, South Korea, Taiwan, Vietnam, USA.
    • SGD25/day will be imposed on the first (1st day) after the rental period ends for the Europe countries.

Product Specifications

Wifi Router Specifications

Devices shown are subject to availability. In the event that device is out of stock, we will replace with a similar or equivalent device.

America

Country Communication Standard Daily Fair Usage Exceed Data Implication Maximum No. of Connections Battery Life (Hours)*
USA / Hawaii LTE/3G 500MB Network will suspend, activate for 24 hours. After second suspension, network will deactivate. 10 Up to 15

* Battery life depends on the usage and radio wave condition.

Asia

Country Communication Standard Daily Fair Usage Exceed Data Implication Maximum No. of Connections Battery Life (Hours)*
Australia LTE/3G Unlimited Data Usage Not Applicable Up to 6 Up to 6
China 3G Unlimited Data Usage Not Applicable Up to 6 Up to 5
Hong Kong LTE/3G 500MB Network speed will slow down when exceed fair data usage Up to 6 Up to 10
Japan LTE/3G Unlimited Data Usage Not Applicable Up to 6 Up to 12
Malaysia LTE/3G 500MB Network speed will slow down when exceed fair data usage Up to 6 Up to 6
Philippines LTE/3G Unlimited Data Usage Not Applicable Up to 6 Up to 6
South Korea LTE/3G Unlimited Data Usage Not Applicable Up to 6 Up to 9
Taiwan LTE/3G Unlimited Data Usage Not Applicable Up to 6 Up to 4
Thailand 3G 500MB Network speed will slow down when exceed fair data usage Up to 6 Up to 6
Indonesia 3G 400MB Network speed will slow down when exceed fair data usage Up to 6 Up to 5
Vietnam LTE/3G 500MB Network speed will slow down when exceed fair data usage Up to 6 Up to 6

* Battery life depends on the usage and radio wave condition.

Europe

Country Communication Standard Daily Fair Usage Exceed Data Implication Maximum No. of Connections Battery Life (Hours)*
Europe 3G 500MB Network speed will slow down when exceed fair data usage Up to 6 4

*Battery life depends on the usage and radio wave condition.
*Different devices will be given depending on availability of stocks.